Support

FAQ & troubleshooting

Search for an answer, or ask us below.

Didn't find your answer?

Ask your question and our team will reply by email. For urgent safety issues see the Safety Centre.

The smarter way to buy and sell cars.

Buy

Search cars
Electric cars
Cars under £5,000
Finance
Compare cars

Sell

Sell your car
Dealers
Seller terms
Dealer terms

Company

About
Contact
Help Centre
FAQ & troubleshooting
Safety
Blog

Legal

Terms
Privacy
Cookie Policy
Acceptable Use

The Car Index is an online classified advertising marketplace. We connect buyers and sellers — we do not buy, sell, own or inspect vehicles, and we are not a party to any sale. Finance figures are illustrative estimates only; The Car Index is not a credit broker or lender.

Home Search Sell Saved Account

FAQ & troubleshooting

I didn't get my confirmation email

I forgot my password

How do I delete my account or download my data?

Is it free to list my car?

Why can't I start a listing?

Where do I find my cars for sale?

My registration lookup didn't fill in the details

How long until my listing is live?

My photos won't upload

How do promo codes work?

Does The Car Index sell cars?

How do I contact a seller?

Is the finance calculator a quote?

What do the verification badges mean?

How do I create a dealer account?

I think a listing is a scam

How do I add The Car Index to my home screen?

Didn't find your answer?